it will thus allow you to differentiate between those and simple wifi dropouts. I think the hub light is flashing white when this happens but will pay more attention when it happens again. We would like to show you a description here but the site won’t allow us. 02-02-2023 02:25 - edited 02-02-2023 02:25. Account - Mobile. Reply. Manage Your Account. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. Thanks, Joe. I work from home and like many, rely a lot on a. This brings up the hidden engineer’s system menu. So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. WiFi Pods eliminate dead spots and provide greater range and strength of home WiFi coverage in the rooms and floors with weaker WiFi signal. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. I've been with Virgin for a couple of months now since swapping from BT. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. . It’s both annoying and frustrating. I asked her “has this Wi-Fi pod been activated at your end - no reply - just told me to wait 24 hours !Please try the following exactly as typed. Stay safe online. The Power light illuminates, and the connection network light will start to flash amber. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Networking and WiFi. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Answered! Go to Answer. Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. Thank you. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. They are free if you are on the Gig1. Stream from Virgin Media. Connect your pod to your router using an Ethernet cable. Thanks for providing an update, coolmd. Hi , Thanks for your reply. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. The loose multi-coloured wires are part of the old phone cable and no longer used. Forum; Apps. I have rebooted many times ro no avail. 21 Aug 2023. Wi-Fi pod flashing red An5on. Sorry to hear you have been having this issue with your internet, we would advise keeping the Hub on at all times, this is because it often performs updates during the night so when it is turned off it might not always update when needed. Virgin sent me the hub 4 a few days ago as part of my volt benefits. The phone light represents the status of your Virgin Media phone service. It’s happening about every 30 minutes. Networking and WiFi. Troubleshooting Steps. Manage Your Account. Please try these steps for me. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. on 10-11-2022 06:37. I installed VM connect and at first it showed some pod's with "?". Adduxi. But I'm unable to get any WiFi from the pod. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. The engineer said it was all synced up. Any attempt to reset or hard reset it have failed and. If the pods are flashing blue or green they are never going to work again. Stream from Virgin Media. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 06-06-2023 21:11. You might even have two lights labeled “2. Wait for the ‘Internet’ light to be stable on your modem. WiFi Pod has started to disconnect. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media Community This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Been over 2 weeks now trying to get my pods back working. I do not work for VM. Since the big outage in my area last week our WiFi pod hasn't been connected to the hub. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. Hopefully one of the team will get back to us to fix this. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify. Home Phone. After contacting virgin I was advised that they no longer support the boosters so I need a WiFi pod. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Forum; Apps. Virgin Mobile. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Virgin Phone Switchover. on 26-01-2023 09:20. Options. The engineer came today and replaced the router. Do not split the SSID – If the SSID is split then the. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Hello. Hub 5 flashing green light. on 31-10-2022 17:07. Flashing Red: Uh-oh, there’s a problem. Check the Hub Power Supply. Security matters. White. The Pod lights keep flashing white, blue etc. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. If it does, proceed to the next solution. I have contacted a colleague with this for help, to ensure we either can remove the faulty Pod or just send a further 1 to replace it. I did have a billing issue, but that has been solved. 1 Optimize Router Placement. Green. Options. Solid Red – Internet connectivity issue. My Virgin Media App. Solved: Hub keeps dropping wifi virginmedia sent me a pod which will not connect to wifi, virginmedia say they are going to get someone uk - 5138182. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Registered Company Name: Virgin Strauss Water UK Ltd (No. Step 3. Contact Virgin Media support. 0 router. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify zero! Enter 192. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Kind regards Mark. Pod not connecting. Browse Virgin Media Virgin Media Community. Once the App is open select the Broadband option from the bottom menu. Flashing White – Connecting to Virgin Media network. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. Thank you. - 5200928. Virgin TV 360. called customer svc who are sending a pod. Security. SpeedHi , Thank you for your post and welcome to our community forums. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Our hub 4 keeps dropping devices off the WiFi, I'd say every 2 days we need th restart the thing. All cables appear to be fine, I have rebooted and reset. Don’t place your pod near other pods, metal objects, speakers, mirrored. A solid blue light for 20 seconds confirms a successful WPS connection. My virgin media app shows the pod working and having devices connected. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Manage Your Account. Constant drop off and internet blackspots . e. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Account - Mobile. Select Manage my Wi-Fi from the firmware home screen. Why is my virgin pod flashing green? Re: WiFi Pod Keeps Going Green. Step 2. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. No other devices. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. Broadband. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Set up a guest network. I am not a Comcast Employee. Networking and WiFi. Virgin Phone. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Virgin TV 360. It is currently blinking white. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Wifi pods will not connect to hub 4. Then unplug your Pod and back in again. If any of the above are incorrect then it may stop the pod from connecting to the hub. So my pod suddenly stopped working, the light on it is just flashing. TiVo. Had my Internet completely drop. Wi-Fi pods flashing. You should be aware of the following requirements for the pods to work with the - 5137334. street cabinet or omnibox etc. While connect to WiFi, Tap I’m ready. Solid green wifi light, flashing green arrow and power light. Switched On. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. The Virgin connect app just says no pod detected. V6. I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. Run the internet troubleshooter. Step 2. HUB 5 Flashing Blue Light. Try unplugging the xFi Pod and plugging it back in. How WiFi Pods Work. Options. . If something doesn’t look right, try plugging the mesh WiFi Pod into a few different places around your home to. WiFi Light: Solid Green: WiFi is on. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Account - Mobile. Mark as New; Bookmark this message; Subscribe to this message;. The Passphrases of the SSIDs must match. Downloaded connect app and scanned all the - 5155143. Do not split the SSID – If the SSID is split then the. Browse. Community; Volt. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied changes when i reenable it but when i then go back into router settings it still shows as disabled. The light just kept flashing for over a day so I rung Virgin. Conclusion. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. on 25-01-2023 11:05. Scroll down to Settings but don’t press anything. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. - 5391832. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Had a wifi pod recently delivered but it just keeps flashing blue and green. Joining in. Browse Virgin Media Virgin Media Community. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. All Rights ReservedRegistered Address: 79-81 Paul street, London, EC2A 4NQ. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Virgin TV 360. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Last week they just started flashing, sometimes white sometimes green. Joining in. The Virgin Media Connect app is extremely useful when it comes to choosing the best place to location for the Pod (s) within the home. Very Insightful Person. Pod Mk1 will connect with the hub with an upgrade. One WiFi pod is flashing blue and the other flashing white. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. We would like to show you a description here but the site won’t allow us. What’s happening? I’m having issues sending emails. QuickStart, set up and connections. Plug the router's power cable back into the outlet. . TV on the go. I believe they need to be reconfigured at Virgins end by their technicians. Broadband, TV and Landline offers. Virgin TV 360. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. White flashing lights then green. This could be a result of extremely poor signal to the other. Published. Forum; Apps. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Account - Mobile. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. 2. Networking and WiFi. . Stream from Virgin Media. Account - Mobile. Add the additional booster. Stay safe online. It then rebroadcasts them - using the same name and password. 168. They aren't too far from the router either so this can't be the issue. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. 4 and 5GHz. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. When you first plug a WiFi Pod into a socket,. But if I move it anywhere else the light just keeps flashing and. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. Please look out for my message in the top-right, white envelope or by tapping "Messages. Re: New Wi-Fi pod blinking white. Browse Virgin Media Virgin Media Community. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. 0 has got a constant orange light and our internet is working intermittently. 168. Enter your admin name and password. The Network Status is when you log into 192. V6. This pod plugs into a power socket and listens for WiFi signals from the hub. Networking and WiFi. Speed. See their signal strength, know which of your devices are connected to. Options. . hi there can be multiple problems that cause this issue. Virgin Media’s WiFi pods are small extenders that plug into power outlets around your home to boost your existing network. Options. Ive unplugged the hub but its still happening. Note the Pods should be beside the Hub to initially pair, once. SpeedHi have recieved a new pod and it won’t stop flashing I have many locations and the App keeps saying it cannot see the pod? Any ideas? - 5202562. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Any ideas ? We also have tried using a booster that get disconnected too. Speed. I am a Customer Expert volunteering my time to help other customers here in the Forums. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white and doesn’t show up on the network sometimes after multiple resets it comes on for a brief while No light: WiFi is disabled. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). None of our pods showing on the app and all have suddenly started flashing blue. Tap or click HomePod, then tap or click the Settings button . on 13-03-2023 22:30. on 30-09-2022 16:24. The status light on the pod should come on for a few seconds and then pulse slowly while searching for the network. Deleting and reconnecting the pod to your network:Tuning in. However, I do not see what difference this is going to make. Identify each Pod and label it with its location. Is this issue ongoing for you today? If so, is it still displaying a flashing blue LED? Thanks,I posted earlier about having exactly the same issue with my pod not connecting but that the guy I spoke with refusing to believe that the issue was that the Mac address hadn't been associated with my account and suggesting it was an issue with the way I'd first tried to connect the pod. Connect one of your Deco units to your modem via Ethernet cable and power on both devices. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. After 2 hours talking to myself on the phone to the phillipines I gave up and miraculously the following day it was back on. who else in Glasgow have lost their wifi pods last wednesday been told its a line fault and not fixed till the 15th - 5250637. This means the Hub is switched on, but your WiFi has not been activated. And this, alas is a massively simplified explanation of what is going on in the background, but it’s close enough for you to hopefully, get the way it all works. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. I will be in touch when I know more. Have plugged in via the Ethernet lead, the light then goes off. these are from yesterday and today. Go to solution. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. 79K; 590; 1. My Virgin Media App. Virgin Mobile. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. rang Virgin - service agent said wait 24 hours…. called customer svc who are sending a pod. Virgin Mobile. Tap Add a room, Tap the room you're in. Phone. Any idea why a new Wi-Fi pod should be invisible to the network? Is there an installation procedure? - 5190116. Dim to Bright to Dim cycle takes 2500 ms. Up to 3 WiFi Pods if needed. If you haven't changed these, then your devices may automatically reconnect. Keep your account safe from fraud Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub. if its a wifi only issue (ethernet connections are ok?) - then on a Hub3/4/5, you could first try separating the SSID's of the 2. TiVo. According to the VM customer services I now need to wait for Wi-Fi pod no. I c. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. The pulsing should stop once it’s fully connected. 4 GHz and 5 GHz). During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. I pay a lot for 1gb but can’t get any decent customer support. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. In regards to WiFi there are some great hints, tips and general support here Including our Connect App, with this you can diagnose and fix most WiFi issues, you can also run a black spot check, if any are located you can order our WiFi Max which comes with up to 3 Pods and a Guranteed 20MBPS per room Via WiFi. TiVo. The WiFi Booster will start copying your Hub’s details. My advice for anyone with the pod problem would be to arrange a technician to call. I have tried the WiFi troubleshooting and still nothing. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. It's just been pulsating constantly. Wait 2 mintues for Scan. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. Will the pod still work or does it have to be 1 single network. 0. 0 in Networking and WiFi Wednesday; Hub 5 - connection problems - load of rubbish in Networking and WiFi Wednesday; White VM Pods in Networking and WiFi Tuesday; No internet - Green flashing internet light in Networking and WiFi Mondaytry moving the pod nearer and see what happens. The Passphrases of the SSIDs must match. Have to keep moving them next to the Hub 5, leaving them for 20 minutes and then moving back to their original location. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. The pods only work under certain conditions. Good morning, My virgin WiFi Hub 3. on 04-06-2023 14:48. We have spoken to virgin and we were told they would send us one new pod. on 24-03-2023 10:40. TV on the go. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. If the lights indicate a problem, try the next. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. Please try these steps for me. Recycle or return your kit. Go to Network, and then you can change the 5GHz Wi-Fi. Place Your Pods for the Best WiFi Coverage • Other WiFi networks in the home should be removed. Flashing Green: WPS is connecting a new device. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Thank you. WPS/Virgin Media button on your Hub until the lights start blinking. QuickStart, set up and connections. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. My Virgin Media App. He said I s. Virgin Media Router Arrows Flashing Green; Virgin Media Green. It does its usual light cycle, then it does a few blinks of a bright blue light. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in.